Xpresspost – up to 2 business days
Expedited Parcel - 4 to 7 days
Unlike large manufacturers or distributors, Kathleen O'Grady Design creates clothing and accessories in small runs. Most orders will ship within 1-3 business days of ordering. Orders are subject to verification and approval before shipping and may take up to 72 hours to process. All orders are shipped via Canada Post.
Please note: We do not ship on Saturdays, Sundays or holidays. We will do all we can to ensure your order is delivered on time. Kathleen O'Grady Design is not held responsible for conditions beyond our control such as weather or service interruptions, etc.
How will I be charged for my order?
When your order is shipped, you will be charged for the shipped items as well as applicable shipping and taxes. All prices are in Canadian dollars (CAD). Canadian clients will be charged sales tax. For international clients, we are not responsible for any customs fees or duties incurred. These are the responsibility of the buyer. We will not accept returns due to unpaid customs/duties.
How will I track my order?
Once your order has been shipped you will receive a confirmation email sent to the address you provided during check out. This will include a tracking number for your parcel. Please wait 24 hours before checking the tracking information.